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Saturday, December 19, 2009

The Very Cranky Consumer

I know my family will tell me I'm wasting my time and energy blasting Best Buy, but after they held my laptop hostage for 6 weeks while they repeatedly screwed up my order, canceled it, sent me alarming e-mails ("Status: Picked up by Customer" when it was still in their shop), and finally told me I could pick it up only to find it covered with adhesive tape, dirt, and scratches, I sent them a nasty message on their "Contact us" section of the website. (This was after they sent me a customer satisfaction survey that didn't work - it refused to accept my order number). After a couple more weeks, I got a reply from "Pete." My goodness gosh, Pete is one regular fellow trying his very utmost to make me feel better. When I complained that my computer was scratched and nicked, he urged me to take it back to the store where the same diffident staff gave me the old eye roll before when I pointed it out. So here's my reply to "Pete":

Dear Pete:
Thank you for your reply; I was beginning to think that there was not going to be a response from the company.

At this point, as I may have already said, I am not in a position to return the computer for further repairs, because it contains my work-related programs such as the VPN login, and I have already been without access to it for much too long.

The additional damage that occurred during its stay with Geek Squad was cosmetic; I have cleaned the computer up and will just have to live with the nicks on the edge of the case. I only wanted to make the point that the poor condition of the computer, together with the lengthy six-week delay and multiple errors in handling the warranty service, all showed a complete disregard for customer satisfaction.

By way of contrast, let me share with you my customer experience with the Acer computer company. My wife accidentally dropped her Acer laptop, and the LCD was cracked - a similar repair to the one my HP computer needed. Although the computer was still under warranty, we knew that this accidental damage would not be covered. Nevertheless, we sent the computer to Acer for repairs. Their website made the process of getting a repair order number quite simple, and the only effort on our part was packing and shipping the computer to them. Within five business days, they gave us a quote of $199 to repair the computer. We approved the repair and made our payment over the phone in under five minutes (which was less time than I spent just waiting on hold on all of my calls to Best Buy/Geek Squad). We had the computer back in excellent condition within two weeks of sending it.

Now, I paid well over the cost of the repairs to my wife's computer for the extension to my service plan with Best Buy last June. For that expenditure, we got nothing but aggravation and poor service. Granted, I still have "protection" if something else goes wrong, but I am not sure I can tolerate the thought of putting the computer in the hands of your slacker staff again.

I hope that you share this customer experience with your supervisors and management, because all the customer surveys in the world (even if they can be made to work properly) cannot give you the real world experience of one customer who was treated as I was. The value proposition for your company is pretty much zero, as far as I am concerned.

What I would hope for, rather than being subjected to another invitation to hand my computer over to Best Buy's incompetent employees, is some financial recompense for all my aggravation and being deprived of my computer for so long. A Best Buy gift card might at least help assure that I will set foot in one of your stores at least once more in my life. Otherwise, I don't expect to do so.

Sincerely, Paul Fitzgerald
From: Best Buy Consumer Relations To: drfitz@yahoo.comSent: Tue, December 15, 2009 12:54:28 PMSubject: Re: Repairs & Parts (KMM11512023I15977L0KM)Good Afternoon Paul,How are you doing today? I just received the email that you sent to our Best Buy corporate office in regards to this issues you ran into with your computer repair and wanted to follow up with you.I do apologize for the hassle that this has created for you and can?t image how frustrating it must have been to see numerous mistakes take place. I?ll be creating a case file that will be made available for store and district management to review so that we can get these issues addressed and corrected for you. I noticed that this message was sent to us on 12/04/09 and am sorry for the delay in response but wanted to see where we stand with the computer. While I?m not in a position to create a service tag for the order I can help with how it is handled. Have you returned to the store so that they can fix the unit up for you? If not, I would start with doing that so this gets resolved as soon as possible for you. If you have could you provide me with the service order number?Again I apologize for what took place and would like to know how I can best help you. If you could reply to this message I?d be happy to work with you.Have a great day,PeteBest Buy Consumer RelationsCase # 67422507

Tuesday, December 15, 2009

Recipe blogs - now there's a great idea

Tonight I got home early because it's my Professor Fitzy day, and was supposed to use the chicken breasts we mistakenly thawed and hastily cooked a few days ago when we thought we were thawing ground beef, and the zucchinis we bought last week, to make a healthy pasta dish from a recipe Chrissy found online. But when I went into the fridge, the zucchinis had turned into something like a bucket of grass clippings left out in the rain. So I had to think fast. Hm, we had an acorn squash we bought this weekend and planned to do something or other with (I just liked the idea of acorn squash for a December dinner and they were cheap at Da Jewel's).

That's even in spite of the fact that Fox News might hold me up for ridicule if I say I'm in favor of ACORN (squash).

So I did a search and hey presto, a fellow blogger here had a recipe where she roasted the acorn squash after cutting it into chunks, along with onion, so it all caramelized, and then added it to the pasta with tomatoes and cheese and chicken. What a concept. Roasting acorn squash with a bit of olive oil, salt and pepper and sage (!) and sliced onion makes a great combination. And it goes amazingly well with tomatoes and chicken. So hats off to Deborah at http://www.whatsinmykitchen.blogspot.com/ - her recipes are fun and a little unusual and her comments are funny. And she's married to a Professor too.

However, I agree with her that cutting and peeling an acorn squash is a challenging task. It's more like whittling. But at least you don't have baked squash with that awful melted wax in the pan. And the squash gets really sweet and soft with the onion. 450 degrees, 20-30 minutes, stir often. It got the house warm too, and boiling water for the penne pasta got the humidity up with the temperature outside bottoming our near zero and the sun sets at 3:30 as I ride the train home.

Here's her recipe: http://whatsinmykitchen.blogspot.com/2007/12/roasted-acorn-squash-pasta.html

Now I'll get back to grading Theories of Psychotherapy papers.

Tuesday, November 24, 2009

Union Bugged

Mayor Daley seems to be up against some of his aldermen on the issue of bucking the political pressure of the unions in Chicago. He's going on about how McCormick Place will be an "empty shell" because the unions make it so expensive for exhibitors to do business here. Meanwhile the aldermen (who successfully kept Wal-Mart out of the South Side by trying to force them to pay higher wages) are now trying to push through ordinances that would require hotels being targeted by labor actions to essentially tell potential visitors that they will be in for an unpleasant stay. The two unions involved couldn't be more different - the electricians and other trades at McPier are used to throwing their weight around and being insulated from much accountability, while the SEIU and its associated unions in "Unite Here" are trying to organize the lowest-status and least powerful workers in our battered economy into a political force to be reckoned with. But solidarity demands that these strange bedfellows support each other, and they've both gotten on the fighting side of Hizzoner.

I'm a former union steward with Local 73 of SEIU (which represents the toll collectors as well as assorted health care workers and some psychotherapists), but I have always had trouble with the tactics of a lot of union people. I've probably been hampered by a pesky ability to hold two opposing ideas in my mind at the same time, which plays havoc with solidarity. I hate the word "scab" and I think those Rat Patrol figures they park outside worksites are just asinine. But I have a certain respect for "the people who gave you weekends" and the Wobblies and Utah Philips and Pete Seeger. Anyway, I used the hotel story as a class discussion in my organizational consultation class to bring up conflcting priorities in trying to be socially responsible. So I got some mileage out of it. And since my employer has a contract with McPier for EAP services, I need to be diplomatic. Although I will say that a drunk electrician is a scary thing to contemplate.

Oh, and then there's Rev Meeks, who is taking on the teachers' union over accountability in public education and the need for school choice. He's got a really good point. Unions should never be about protecting mediocrity, but they should be about insuring fairness and avoiding exploitation of employees. And unions should not be about preserving jobs when the funding doesn't exist for them, only about making sure that the positions that are budgeted are handled fairly and without taking advantage of the employees. Sorry, as an EAP I don't want to diss AFSCME, since I know their EAP person. But as a taxpayer I don't think it's just to make all the taxpayers suffer in order to keep jobs for people that we can't afford to employ.

No black-and-white answers.

Friday, October 23, 2009

Fox News

I hadn't watched Fox News in years, but started seeing stories about their shameless lies popping up this week. The gist of it is that they seem to sneer at any attempt to limit their criticism of all things Democratic, liberal, or Obama. They trumpet the fact that their viewers should be smart enough to tell their news reporting from their editorials. Critics say there's no differnece. I still wouldn't watch Fox News by choice, because they have some of the smuggest, ugliest, most hateful, bigoted, smuggest, sneeringest, name-callingest, meanest-sprited Neanderthals on TV. Oh, did I mention how smug they are?

Anyway, they had Fox News on with closed captioning at the restaurant we ate at tonight. Ann Coulter, Bill O'Reilly, Glenn Beck, and a couple guys who look like the neighbor you hope gets killed first when Earth is attacked. All spewing invective and thinking they're just the cleverest thing since exploding cigars. The captions scrolled by with hateful characterizations of transgendered people, "left" thinkers, dragging in Hitler and Mao to somehow compare to liberals, and on and on. I just kept wondering, what kind of advertisers would want the kind of customers that would watch this drivel? So here's a partial list:

Pristiq. This commercial seemed to go on about three minutes, with the little mechanical woman who needs to be wound up or she slumps over. Maybe she's the granddaughter of the person who had the little hammer, lightning bolt, and fraying rope inside their head. She's more modern- she has those nicely drawn synaptic bulbs with little globs of neurotransmitter that need to be rounded up and flipped across properly. That must be what makes the key in her back wind itself so she can straighten up. At work, we started getting the first crop of middle aged ladies whose primary doctors started giving them Pristiq. It's the new Premarin, you know. Premarin just gave menopausal women cancer, but Pristiq can make them suicidal. But they'll be hot flash free, so they can spend their days watching old white guys mock the president for trying to treat people who aren't old white guys better than his predecessor did. If this woman wasn't depressed before, she could certainly get depressed about humanity and the future by watching Fox.

Pearle Vision: I guess people who see things clearly won"t watch Fox.

FedEx: Best way to ship those Christmas crafts that you spend your days making and selling on Ebay, while watching Fox and lamenting about how our country is sliding down a greased chute to oblivion because of all those immigrants pouring in.

Heart Healthy supplements. Watching heartless and hard-hearted commentary may cause plaque build up in those coronary arteries. You need all the heart help you can get.

Tuesday, September 22, 2009

This guy is a pimp?


ACORN has been taken down by a couple of Christian Youth Crusaders who managed to fool a handful of ACORN employees into thinking they were a prostitute and pimp looking for advice on tax evasion, human trafficking, and assorted other purported liberal pastimes. What I can't understand is how anyone could be fooled by a couple of Young Republicans like this. Fur collar or no fur collar. So ACORN deserves a hit for having stupid people working for them. Then again, the other scandals they've allowed themselves to become embroiled in don't speak well for internal training or supervision at the agency, with the fraud going all the way to the top (embezzlement by the founder's brother). Too bad that this offers thousands of mouth breathers and smug ol'boys "proof" that social justice is evil, socialist, and probably part of a plot to send your daughters to hell. The real justice here is that in passing what amounts to a bill of attainder (Bueller?) to punish ACORN, the Republicans may have unwittingly set all those military-industrial corporations that have fudged their bids up for the same fate. Let's hope Halliburton gets equal treatment.

Sunday, August 23, 2009

My Review of Advanced Elements AdvancedFrame Convertible Inflatable Kayak

REI

With a rigid bow and stern plus a multi-chamber inflatable body, this convertible kayak offers performance and portability for one or two paddlers.


Well designed and a good traveler

Docfeetz Chicago, IL 8/23/2009

 

5 5

Gift: No

Pros: Compact, Comfortable, Easy to Paddle, Good Maneuverability, Easy To Lift, Stable

Cons: A bit hard to clean, Takes time to set up

Best Uses: Kayak Camping, Rivers, Day Trips, Flat Waters

Describe Yourself: Recreational

If you don't have a place to store a rigid kayak and don't like the idea of driving with one on the top of your car, this is perfect. It only takes 5 minutes to set up and take down once you do it a few times. Goes in a trunk or the back of our Escape handily. A bit heavy for one person to carry very far in the bag, but do-able if you can park near the water. I can attest that you can feel rocks when your rear end encounters them, but the hull seems very durable - the only marks left are light scratches on the molded-in keel. My son and I paddled for four hours and it behaved well in Lake Michigan chop and backwaters alike. The only water inside was from the paddles. I'd advise you to get the backbone, which makes it flex less in choppy waves and keeps you sitting higher when paddling solo. We fold it up after an outing and take it home or back to the cottage minus the bag, then hose it off and wipe it down before letting it dry in the sun. A micfofiber cloth works well for drying it and getting the dirt off surfaces. I worried that the bare vinyl floor might be vulnerable to wear and tear from shoes, sand, and mud, but it's very tough stuff. The outer hull surface is extremely tough. This boat looks nice, paddles easily, and overall is loads of fun. I might not tackle rapids in it, or take it on the ocean, but then again I wouldn't be likely to do that in any kayak myself. It seems to hold its own next to any comparable plastic kayak on lakes (including Lake Michigan in a stiff breeze) and in moderate river currents.

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Thursday, August 6, 2009

When dogs run free (and leave their marks)

Chrissy and I didn't realize how much our dogs needed a vacation, the same as we did, until we brought them back home and they were back to just having our yard to poop in. When we were in Ellison Bay with ten acres for them to roam around in, they were visibly happy and energized. They loved to go exploring, and made sure to mark off the perimeter in their usual ways. They'd extend the boundaries when we went with them, but they were great about staying close to us and returning when we called them. They were tired at night and happy during the day. I was reminded of the "Dog Whisperer's" writings about dogs needing a working day to feel good, and that exploring and guarding is their job. (Although we did keep them under closer supervision after I saw a coyote cross a quarter mile down the road).

They seemed subdued when we got home, and now they just go out and do their business without much enthusiasm, or else get frustrated trying to get through the fence to the beagle next door. Oh well, back to the old suburban grind.

But when I was on the train today, enduring the usual five-minute pointless delay west of Halsted, I witnessed an even worse example of urban constraint when I watched a resident of one of those warehouses-turned-condos take her dog out into the postage stamp-sized "dog yard" behind the building. She stood with her coffee while the tiny dog did its business, looking somewhat abashed and self-conscious, waiting for the owner to use one of the obligatory plastic bags from the holder on the fence to promptly undo the dog's minor territorial accomplishment. It's a yuppie's life.

Sunday, July 12, 2009

Here come the lawyers?

Like about a million other people, I thought that the Sons of Maxwell’s You Tube video, “United Breaks Guitars,” was pretty neat and struck a chord with me (a G Major). Most of us have had similar customer service nightmares. As someone who provides customer service, I know the other side, too: Customers who, no matter how hard you try to accommodate them, seem bent on rejecting the help you’re offering and instead trying to play “Gotcha” and make you look bad. (In the mental health field, we used to call these people “passive-aggressive” but now we say more diplomatically that they tend to make use of a “help-rejecting complaining” style of defense mechanism). In the call center we just call it the “customer service death spiral.” So I’m wary about that here, and always willing to believe that there are two sides to a story.

But when I was talking about the video and the story with my son Christian, he commented that Carroll will need to watch out for United’s lawyers and start setting up a legal defense fund, because Christian’s guess is that once the popularity dies down, United will gets its lawyers on the case and consider a slander lawsuit. And with United’s deep pockets, Dave Carroll could very well find himself in the same boat that Uzi Nissan did a while back, when Nissan Motors pretty much ruined his life for registering his own name as a Web domain for his computer business and trying to resist their strong-arm tactics to make him give it up.

That got me wondering if an artist ever got sued for a song that makes fun of poor service from a corporation. Sure enough, in the 1980’s Tom Paxton wrote and sang a song called “Thank You, Republic Airlines” after they broke the neck of his guitar in transit. It had some memorable lines, including the final one:

“There could no satisfaction greater than if
you should be the next to go the way of Braniff/”

And while Republic didn’t go into bankruptcy the way Braniff had, they were swallowed up by Northwest a year or two later. I can’t find any evidence in quick Google searches that Republic ever actually sued Paxton (whose album containing the song was appropriately titled “One Million Lawyers and Other Disasters”). It could be one of those plausible-sounding legends that gains credibility as it circulates.

Loudon Wainwright III also had a song with a similar theme, called “Fly the Unfriendly Skies.” The guitar that he sings about was a Martin., and was “Stoved in” rather than just having the neck broken like Carroll’s and Paxton’s. I don’t think he mentions the name of the airline in the song (I could be wrong, since it’s sometimes hard to hear Loudon as he swings his head back and forth like a bear getting ready to charge while he sings), but the title is certainly a parody of United’s tag line.

So we’ll see what plays out. I personally doubt that United would want to risk the bad publicity that a lawsuit would cause, even after the furor has died down, because things are much more viral now than they were in Paxton’s day (or even Uzi Nissan’s time, when the World Wide Web was still sort of a confusing concept to most people). But you never know.

Speaking of good topical protest songs in the tradition of Tom Paxton, check out Roy Zimmerman. He doesn’t have as much choice material to work with now that Bush is out and Obama is in (about the meanest he gets is “Barack Obama Has a Funny Name”). But he still gets in some choice digs, primarily aimed at war, greed, and right wing windbags, -- as they should be.

Friday, June 26, 2009

Not the hair

I've seen about two hours' worth of tributes and biography about Farrah Fawcett, and there were lots of references to "hair," but not a single mention of the word "nipples."

Ah, well. The poster was shown often during the past 24 hours, but the obvious feature of the poster was left unspoken. It seems to be a sign of the times. The 2000's are all about coverage.

Well, goodbye to Farrah. Not that I ever paid much attention to her acting. That poster seemed to be everywhere though. So something is lost from the world. Or some things.

(Of course I'm also referring to Michael Jackson, John Calloway, and Kodachrome).

At least Entertainment Tonight has someone besides Anna Nicole Smith to keep on talking about.

I wonder if it's disrespectful now for me to keep that Michael Jackson "Mii" on my Wii. He and Darth Vader always made a good pair of opponents.

Friday, June 19, 2009

Get rid of the RIAA

I've had enough with the Recording Industry Association of America, now that a court has found for them and assessed unimaginably huge penalties against that Minnesota woman, Jammie Thomas-Rassett (http://news.yahoo.com/s/ap/us_tec_music_downloading) for "willfully" depriving the RIAA of their rightful due by downloading songs. It's ridiculous, and I don't know where they got a jury who would buy that line of reasoning, but hey, that's why they got the high powered lawyers who can do that kind of stuff.and squash ordinary people (meaning those without a ton of money) to remind us all of how imprtant and powerful they are.

So I suggest that right now, those of us who are music lovers and musicians stop doing business with the RIAA and any artists they represent. Save your money for independent artists, live venues where real music is played, and performers who don't truck with the notion of music as property. And what you have left over from not buying the latest Beyonce or Travis Tritt CD or the lastest downoalds from the iTunes Store (today the selection seems to include The Jonas Brothers, Lady GaGa, and Incubus), send to Jammie so she can get those warthogs out of her life without spending any of her own money. I assume that what she did was wrong, at least by the copyright laws that Big Entertainment has schemed to enact over the years, but it's no worse than what any of us have done.

The record labels aren't hurting because of "piracy," they're hurting (like GM and Chrysler) because they've got a product that people have decided isn't worth the money that's charged. The value proposition has weakened over the years and they don't seem to get it. And even Apple is guilty. I have songs I've bought from iTunes that I can't copy or listen to as I wish (for example, on my Blackberry phone) because they're restricted. That's stupid in this day and age.

Maybe the Old Town School of Folk Music can lead the way and have a series of Jammie Benefit concerts where they musicians play for free (for the fun and social connectedness of it, which is the reason why God created human musical ability, in my view).

Thursday, April 9, 2009

Ask your Doctor if Shock Treatments Are Right for You!

One point made in Joe Bageant's transcript of his talks at Berea College and Adler School was that psychologists are prescribing so much Ritalin that the penguins are peeing Ritalin these days. I have to make a minor dispute - psychologists (except in a handful of jurisdictions) can't prescribe medications, so it should be the psychiatrists who are doing it. Except that most of the time it's the primary care physicians and pediatricians who are prescribing all these medications. And, if you really drill down to the heart of the matter, it's teachers who are the ones really doing a lot of the "prescribing." I've worked with a lot of kids who had ADHD, and a fair number who were thought to have it but didn't, and in all those cases I've never known a teacher who'd made up their mind that a kid needed to be on medication who didn't get their way eventually. That, or get the kid removed from the classroom.

Even when a psychologist tries to do a good assessment and really try to establish whether a kid really has ADHD, where's half of the information we need to rely on coming from? From the Conners Questionnaire that the teacher fills out. So one way or another the teacher is likely to prevail. And it's most often male students who are referred; a lot of boy behavior (and especially pre-adolescent and adolescent boy behavior) interferes with the orderly process of running a standard American classroom of the 2000's, so the behavior has to go. I don't know if it interferes with learning (at least for that individual student), but it certainly seems to distract the teacher. So we have a medicated classroom.

And speaking of primary care physicians prescribing medications, for the last few weeks my staff has had to deal with a parent who wanted their insurance to pay for Abilify for a 16 year old who was reportedly out of control. The school couldn't handle him, the mom couldn't handle him, and the family doc told them he was bipolar and should be getting dosed with a medication that was developed to treat schizophrenia in adults. Oh, by the way, mom has issues of her own that have been going on for quite a while, and the kid happens to be smoking blunts. No wonder she wants the kid medicated. No one in this whole situation wants the one thing that might actually stand a chance of helping, which would be family therapy. It's much simpler to give him pills. After all, what are we paying for this insurance for?

I own stock in a pharmaceutical company, (not that it's ever hunted very well), so I can't be too critical, but it really annoys me to hear commercials on TV that tell people they should try to talk their doctors into adding another medication - an atypical antipsychotic, for Pete's sake - to whatever other medication they're already taking, when they don't think they're feeling better enough quick enough. Nowhere does it say that they should be getting some help from a good cognitive-behavioral therapist, which is what the research would suggest, and nowhere does it caution them that a psychiatric evaluation might be a good idea if the general practitioner isn't able to control the depressive symptoms well enough with one medication. And even the misguided commercials specifically caution against giving Abilify to kids and teenagers.

One would think that getting the kid to stop smoking blunts might be kind of a good idea, too.

When someone had the kind of depressive disorder portrayed in those commercials back in he 1980's when I was working inpatient psychiatry, you'd probably have considered ECT - aka shock treatments - for the patient. And don't scoff - they actually worked pretty well for a lot of people. And for someone with cardiac risk factors, the doctors used to tell us that ECT was actually safer than medication a lot of the time. But that was "barbaric." Oh well, we make progress. Don't we?

Wednesday, April 8, 2009

Banjo Picking with Joe Bageant

I met Joe Bageant on Saturday, and played some guitar and sang with him. So it seems we kinda see eye to eye on a bunch of things. I hadn't read his book, Deer Hunting with Jesus, and I had to miss his talk at the Adler School of Professional Psychology (where I teach part-time) because my of other job, but I was glad to see that his talk was pretty much reproduced on his blog and I thought it was pretty provocative and right in a lot of ways. I since bought a copy of "Deer Hunting with Jesus" and found it to be - first - kind of depressing, and - second - eerily prescient about the financial meltdown that happened last year as a result of the housing bubble. I'm on the "guns" chapter now and find that pretty interesting. It challenges my liberal assumptions about gun control but is also pretty thought-provoking in the sense that maybe the "bloodline of values" I talked about in an earlier post really does include a strong streak of wanting to be able to resist oppressive government by having an armed populace. If so, that's kind of scary.

I haven't had the kind of life experiences Joe has had -- I've never lived in Belize, or tended bar on an Indian reservation -- but I still think, as Studs Terkel said shortly before he died, that "the big boys are not that bright." And that we all need to help each other out and pay attemtion to human needs, and that this wonderful system of capitalism and markets that we have come up with will NOT solve very many of the problems we face. But I do participate in it (it's next to impossible not to), and I think it has its uses.

So thanks, Joe, for your nice remarks about my singing and my choice of tunes ("Hard Times Come Again No More"). I appreciated your funny blues lyrics and you made some good points in your political observations in the bar there, which sounded prettty much on the money. I didn't get to ask you if you were a U. Utah Phillips fan but I wouldn't be surprised if you were.

My earlier entry here about the way I hoped our economic meltdown might lead to a return to some of the fleeting hopes of the 60's and 70's seems to be in line with a lot of what Joe has to say. And I agree with him that making music is a good way to get people out from in front of their TV sets. The interesting thing is that a lot of what you run into while delving into old time music and down-home entertainment is so closely tied to that whole Scots-Irish tradition and culture that Joe talked about. In fact all of us who hang out at the Old Town School of Folk Music and take classes there would cringe sometimes at some of the politically incorrect song titles (Google Uncle Dave Macon if you need examples). Notwithstanding my defense of "Blue Tail Fly" last year on my blog.

Even Stephen Foster, who was the subject of some of our conversation, had to be edited to avoid being too offensive. The state of Kentucky had long used "My Old Kentucky Home Far Away" as the state song. It was only in the last few years that they thought to take out the reference to "darkies" in the lyrics (ya THINK?). But actually, Foster was strongly empathetic to the issues that the African-American community of the day (largely consisting of slaves) had to deal with on a daily basis. A lot of country music has its roots in that kind of sensibility. One example" "Faded Love," made famous by Bob Wills and his Texas Playboys, and later by Patsy Cline, was a reworking of an old song called "Darling Nellie Gray," about the plight of a slave who was separated from his love when they were sold to different owners. But back to Stephen Foster, a recent CD of his songs had a version of "Hard Times" by Mavis Staples, who is of course a major singer of civil rights songs. So it's not hard to find a rich vein of social awareness in the songs of someone who was dismissed for years as a hack who played up the cornier aspecs of Southern life.

But music prevails over prejudice and ignorance, and learning about the common threads between African-American music and Appalachian, Cape Breton, Irish, Scottish, and even English folk tunes is kind of reassuring. People always find ways to create connections through their music.

On a larger level, I agree with Joe that there is an American "hologram," in the sense of some consensually validated myths that serve as a backdrop for personal, community, and political judgments and values. Alfred Adler (who was actually pretty subversive, in my book) based his theories of human behavior on the idea that all human beings operate according to a set of fictions that shape behavior by allowing people to set goals for themselves. Pathology usually happens when a person's "private logic" is too far out of whack with the common sense of generally accepted fictions about ourselves, people, life, and how to get along. But Adler's theories also allow for the possibility that "common sense" could be out of whack with what's good for all of us (including what's good for the planet we all have to share and hand to our children and grandchildren). Adler, who had to flee the Nazis in the 1930's, was acutely aware of the fact that there can be widely accepted but "socially useless" belief systems. Adler spoke of how the social instincts that served early humans well (like loyalty to the tribe) may not serve modern humans so well. This implies that we need to use our reasoning brains to guide our innate instinct to band together (our community feeling) in the right direction. It also means that people need to be willing to question their assumptions - learned from parents, culture, religion, and the social milieu - to be sure that those assumptions are in line with what is socially responsible and useful for humanity as a whole. Adler saw the rapidly shrinking "global village" (although that name hadn't been invented yet), and knew that we were going to need to transcend our old-fashioned nationalism, with its striving for power, and instead develop assumptions and values based on our shared humanity. See how well we're doing at that these days...

Anyway, Joe Bageant is a hell of a writer and a pretty good blues singer, and an interesting guy to have met. I'll try to scan the photo I got back of him and me singing and post it on here.

Tuesday, March 31, 2009

Horselover Fat and Darth Penguin

I love quasi-conspiracy theories. Things that are too silly to really get concerned about but still get your interest piqued. Which is why I enjoy stories by Philip K. Dick. He invented a character named Ferris F. Fremont, who was an ugly but very American presence, with echoes of Nixon that struck me all through the last eight years. And now we have Dick Cheney (aka Darth Penguin) installing moles in the Obama Administration to report back to him. I'm just waiting for Ann Coulter to be photographed speaking at a secret rally wearing a "Friends of the American People" armpatch.

I have been fascinated with Dick as an author, a person (and neuropsych case study), and a cultural phenomenon that transcends party affiliation. There's just something so American and yet so foreign about Dick. Hmm kind of like Arnold Schwarzenegger, who starred in one of his movies. (Total Recall).

And it's kind of creepy how PhilDick was such a marginal author in a marginal literary genre, who now seems to permeate so many corners of popular culture. Every couple years a new movie adaptation (acknowledged, like "Minority Report," or unacknowledged, like "Truman Show") comes out. Now I see that there's one in the works of "Radio Free Albemuth." Wonder how they'll do on that one. It looks pretty low budget.They have Alanis Morissette to star in it. Wonder who they could get to play Eric Lampton. Or was that character in Valis? I can never keep those two books straight, probably because they were really two drafts of the same book.

Anyway, I hope they can root out all the Cheney spies from the government now. He really creeped me out. Talk about a real life FFF. Bush was just his cowboy sock puppet. Well, everyone is too worried about the economy to fret over having lost a few freedoms, just like they were too worried about terrorist attacks to worry during the last administration.

By the way, Mc Donald's (which - along with Wal-Mart - is one of the few mega-corporations that is doing unabashely well these days) has a tag line in the radio commercial I heard to day that said you can get a meal for five bucks and still get change back - adding, "And that's change we can believe in." I just about dropped my teeth. Talk about being co-opted. Keeping the economy afloat - three trillion dollars. Trying to get honest government -- priceless.

Phil Dick created an alter ego in Valis named Horselover Fat, from the Greek Phillip and the German word for (ahem) "Dick." According to a website on family names, Cheney is from the French for "forested," like a grove of oaks. So. If Phillip K. Dick's alter ego was called Horselover Fat, then Dick Cheney's alter ego (when he's not Darth Penguin) would have to be Fat Woody. Right?